At Satvik Sweets, we aim to provide a seamless shopping experience. If you are not satisfied with your order, here’s our refund policy:

1. Eligibility for Refund

Damaged or Incorrect Products: Full refund if the product is defective or not as ordered.

Order Not Delivered: Refund if the order is not delivered within the committed time.

Order Cancellation: Only if the order has not been shipped.

2. Refund Process

Contact us at support@satvicksweets.com within 2-5 days of receiving your order with your order number and reason. Refunds will be processed to the original payment method via Razorpay.

3. Refund Timeframe

Refunds will be processed within 7-10 business days. Credit card refunds may take 5-10 business days depending on your bank.

4. Non-Refundable Items

Customized or made-to-order products.

Opened or consumed perishable items.

5. Contact Us

For refund queries, reach us at:

Email: satvicksweets@gmail.com

Phone: 7349219975